📦 Shipping & Returns

Because the only surprises we like are good ones.

✨ Shipping Info:
Processing Time: 5–7 business days

Shipping Time: Varies by location — most domestic orders arrive in 3–5 business days after shipping

Tracking: You’ll receive tracking info as soon as your order ships

🚗 Local Pickup:
We’re excited to offer local pickup! Choose this option at checkout to skip shipping fees and pick up your order in person at our location. Perfect if you’re nearby and want your order faster.

💸 Free Shipping:
Enjoy free standard shipping on all orders over $50 — because saving on shipping means more for your new favorite embroidered goodies!

💌 Returns & Exchanges:
Each piece is made to order, so we do not accept returns or exchanges on custom or monogrammed items. However, we accept returns on non-monogrammed, standard items in new, unused condition within 30 days of delivery.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days at hello@whicholdstitch.com so we can make it right.

🧵 Tip: Double check sizing and thread color before ordering — and don’t hesitate to ask if you need help before checking out!